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MELVILLE, N.Y., September 4, 2003. Verint Systems has been selected to deliver a multi-million dollar ULTRA Intelligent Recording solution for the U.S. Internal Revenue Service (IRS). The IRS has one of the world's largest customer service organizations with 46 contact centers and 18,000 agents handling 42 million tax inquiries each year.
The agency will implement ULTRA at certain contact centers as part of its ongoing strategy to provide world-class customer service to the nation's more than 100 million individual and corporate tax filers. The ULTRA solution will be delivered to the IRS in conjunction with Verint partner, Aspect Communications.
"Verint has significant experience with major government implementations and our ULTRA solution is uniquely designed for a large-scale, multi-site organizations like the Internal Revenue Service," said Dan Bodner, President and CEO of Verint Systems Inc. "ULTRA will deliver actionable intelligence that will enable the IRS to enhance operational efficiency and provide a positive taxpayer experience."
ULTRA Intelligent Recording drives total quality by enabling organizations of all sizes to cost effectively capture every customer interaction and extract actionable intelligence from telephone, Voice over IP, e-mail, chat or agent assisted co-browsing contacts. Easy access to all customer data through ULTRA's Web-based desktop portal enables enterprises to use what they learn from customer contacts to optimize their processes, increase productivity, comply with risk management requirements and improve service to their customers.
Verint Systems Inc., headquartered in Melville, N.Y., is a provider of analytic software-based solutions for communications interception, digital video security and surveillance, and enterprise business intelligence. Verint software, which is used by over 1,000 organizations in over 50 countries worldwide, generates actionable intelligence through the collection, retention and analysis of voice, fax, video, email, Internet and data transmissions from multiple communications networks. Verint is a subsidiary of Comverse Technology.
For more information, visit www.verint.com .
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